Lead and manage multiple workstreams in an operations delivery environment. Develop and implement strategic plans to enhance service delivery and operational efficiency. Oversee global program management and ensure alignment with client objectives. Drive process improvements and change management initiatives. Manage cross-functional teams and ensure high-quality service delivery across multiple service lines. Foster strong client relationships and maintain delivery governance. Collaborate with multicultural teams and manage operations in a BPO environment. Ensure compliance with industry standards and client requirements. Provide leadership and mentorship to team members. Prepare and present reports to senior management.
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